Terms & Conditions

Version 3.1 · effective 14 September 2026 (version 3.0 of 12 September plus the referral offer in section 3). These terms apply to subscriptions and gift purchases made on or after that date. Earlier subscriptions are governed by the version in force when they were taken out. Please read them before you subscribe — in particular section 4, the 3-Month Minimum Term.

1. Who we are

ParBox is operated by Golf UK Services Ltd, a company registered in England and Wales (company number 16351535), registered office Unit 3, Parvaneh Park, Embankment Way, Ringwood BH24 1WL (“ParBox”, “we”, “us”). You can contact us at [email protected].

2. Subscription plans and prices

We offer four subscription tiers, billed monthly:

• Par Box — £24.99 a month
• Birdie Box — £49.99 a month
• Eagle Box — £74.99 a month
• Albatross Box — £129.99 a month

Each tier is available on one of two plans, chosen when you subscribe:

• Monthly plan — full price from your first box, no minimum term. Renews each month until you cancel; you can cancel at any time before your next renewal date.
• 3-Month Minimum Term plan — a commitment to three consecutive monthly payments (section 4), in return for our introductory offer (section 3). After the third payment it continues month to month and you can cancel at any time.

Prices include UK delivery and VAT where applicable. We may change prices with at least 30 days’ notice by email; a price change never applies within a minimum term you have already started, and if you do not accept a change you may cancel before it takes effect.

3. Introductory offer

New subscribers on the 3-Month Minimum Term plan receive 50% off their first box (for example, a first Birdie Box for £24.98 instead of £49.99). The offer is available once per household and only on the 3-Month Minimum Term plan.

The discount is conditional on completing the minimum term. If your subscription ends before you have made three monthly payments, the discount is withdrawn and the difference between the discounted price you paid and the standard price of that box becomes payable (section 4.4). We say this plainly here, at checkout and in your confirmation email so that there are no surprises.

Referral offer. If you subscribe using a referral code from an existing member, you receive 60% off your first box on the 3-Month Minimum Term plan or 30% off your first box on the Monthly plan instead of the standard introductory offer; the two cannot be combined. A referral discount on the 3-Month Minimum Term plan is a conditional discount on exactly the same basis as the standard offer, so section 4 applies to it in full (the withdrawn amount in section 4.4(a) being the referral discount you received). Referral codes are for new subscribers only and cannot be used on your own subscription. The member who referred you may receive a reward from us; that is between us and them and does not change your terms.

4. The 3-Month Minimum Term

4.1 What you are agreeing to. By choosing the 3-Month Minimum Term plan you agree to pay for three consecutive monthly boxes: the discounted first box, then two boxes at the standard monthly price for your tier, each due on your monthly renewal date. Each monthly payment is due on its renewal date whether or not you have asked us to pause or stop deliveries.

4.2 Your minimum term ends early if, before your third monthly payment has been made:

• you cancel the subscription (other than under your statutory 14-day right in section 10);
• a monthly payment fails and is not made within 14 days of us asking you to pay;
• you cancel, block or withdraw the payment method, or reverse a payment with your bank or card issuer; or
• we end the subscription under section 12 because of non-payment.

4.3 Why it is written this way. The minimum term is the basis on which we give the introductory discount. It applies however the subscription comes to an end, so that ending it by not paying is treated the same as ending it by cancelling.

4.4 What happens if the minimum term ends early.

• (a) The introductory discount is withdrawn. The difference between what you paid for your first box and its standard price becomes payable immediately.
• (b) The remaining monthly payments of the minimum term remain due on their original dates. Each is a payment for a box; when we receive it, we dispatch that month’s box to you as normal.

4.5 Worked example. You take a Birdie Box on the 3-Month Minimum Term plan, pay £24.98 for your first box, and then stop paying. The outstanding amount would be the withdrawn discount of £25.01 plus the two remaining monthly payments of £49.99, a total of £124.99, and you would receive a box for each monthly payment made.

4.6 After the minimum term. Once three monthly payments have been made, your subscription simply continues month to month at the standard price. You can cancel at any time from your account at customer.parbox.co.uk; cancellation takes effect at the end of the billing period you have already paid for.

4.7 Your statutory rights are not affected. Nothing in this section limits your 14-day right to cancel (section 10) or your rights in respect of faulty goods (section 9).

5. Payment

5.1 Subscriptions renew automatically on the same date each month and are charged to the payment method you gave us. By subscribing you authorise us (through our payment provider, Stripe) to take each monthly payment, and any other amount that becomes due under these terms, from that payment method. You can change your payment method at any time in your account.

5.2 If a payment fails we will let you know by email and try again over the following days. Your box for that month is not dispatched until the payment has been made. You can pay at any time from your account.

5.3 If a payment is still outstanding 14 days after we have asked you to pay, we may suspend your subscription and, on a 3-Month Minimum Term plan, treat the minimum term as having ended early (section 4.2). Suspension does not cancel any amount already due.

5.4 Amounts that remain unpaid after we have written to you may be passed to a debt recovery agency or pursued through the courts, and we may add reasonable recovery costs and statutory interest where the law allows. We will always write to you first with the amount due and how to pay it.

6. What is in a box

Every box is a hand-picked selection of golf products and apparel chosen for you using the information in your style profile. Specific items, brands and quantities are not guaranteed and vary from month to month at our discretion. Items shown on our website, social media or marketing materials illustrate the type and quality of products we send and are not a promise of specific contents. We guarantee that the recommended retail value of every box exceeds its subscription price.

7. Sizing and preferences

You are responsible for keeping your style profile accurate; you can update it at any time in your account. We use reasonable efforts to match your sizes and preferences but cannot guarantee an exact match in every box because of stock availability. Changes to your profile apply to boxes not yet packed.

8. Delivery

We aim to dispatch each box within a few working days of its payment. Delivery times after dispatch are estimates. Risk in the goods passes to you when they are delivered to the address you gave us; please keep your delivery address up to date in your account.

9. Faulty or incorrect items

Under the Consumer Rights Act 2015 the goods we send must be of satisfactory quality, fit for purpose and as described. If an item arrives faulty, damaged or is materially not as described, contact us at [email protected] with a photograph and we will replace it, or refund the value of that item, in line with your legal rights. Because each box is a surprise selection we do not otherwise accept returns of items that are not faulty, except under your 14-day right in section 10.

10. Your right to cancel within 14 days

10.1 Under the Consumer Contracts Regulations 2013 you may cancel your subscription for any reason within 14 days of the day you receive your first box. To do so, email [email protected] or use your account before that period ends.

10.2 If you cancel under this section, return the box to us within 14 days of telling us, at your own cost, and we will refund what you paid within 14 days of receiving it. We may reduce the refund to reflect any items that have been used, worn or are no longer in a resaleable condition, beyond what is needed to inspect them. A cancellation under this section ends the contract entirely: the minimum term does not apply and nothing further is due.

10.3 Please note that, so that you receive your first box promptly, you ask us to begin dispatching it within the 14-day period.

11. Cancelling at other times

On the Monthly plan, and on the 3-Month Minimum Term plan once three payments have been made, you can cancel from your account at any time. Cancellation stops future billing and takes effect at the end of the billing period you have already paid for; we do not refund the current period’s box.

12. Our right to suspend or end your subscription

We may suspend or end your subscription if a payment is not made (section 5), if you give us false information, or if we reasonably suspect fraud or misuse (including misuse of discount codes). Ending a 3-Month Minimum Term subscription for non-payment does not release you from the minimum term: section 4.4 applies. If we end a subscription for any other reason we will refund any payment you have made for a box not yet dispatched.

13. Gift boxes

Gift boxes are one-off purchases, not subscriptions. Sections 6 to 9 apply to them. Your 14-day right to cancel runs from the day the gift is received; please contact us if a recipient wishes to return an unused gift box.

14. Age

You must be 18 or over to subscribe or buy from us.

15. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing in them takes away your rights as a consumer. Subject to that, we are not responsible for losses that were not foreseeable when you subscribed, for business losses, or for losses caused by events outside our reasonable control, and our total liability to you in connection with a subscription is limited to the amount you have paid us under it in the 12 months before the claim.

16. Changes to these terms

We may update these terms. We will email subscribers at least 30 days before a change that affects them takes effect, and no change will alter the price or minimum term of a subscription you have already started. If you do not accept a change you may cancel before it takes effect. Each version is dated at the top of this page and earlier versions remain available.

17. Law and disputes

These terms are governed by the law of England and Wales and you can bring proceedings in the courts of England and Wales (or, if you live in Scotland or Northern Ireland, in your local courts). If you have a complaint, please contact us first and we will do our best to resolve it.

18. Contact

Golf UK Services Ltd, Unit 3, Parvaneh Park, Embankment Way, Ringwood BH24 1WL · [email protected]